Modero, your partner…

Modero, a Mauritius-based company specializing in outsourcing services,
offers its expertise to French and English-speaking clients in :

Customer support

Order tracking

Registration and complaint management

Sales

Appointment setting

File and database qualification

Debt collection

Moderation
Accounting data entry

Retouching

Clipping

Outsourcing in Mauritius

Mauritius, a modern and stable country, is recognized today as an ideal model of economic competitiveness for offshore outsourcing and service outsourcing. Its security, social model, and existing technology make it a destination of choice. Mauritius has a modern and competitive educational system.

#CustomerServiceOutsourcing #GestionRéclamations #ExternalisationServiceClient
#Moderation #Téléprospection #GestionComptabilité #TraitementFichiers #AssistanceClient
#Oursourcing #RecouvrementExternalisé #RetouchePhoto #SupportAdministratif

Time Zone Advantage
GMT+4, i.e., a 2-hour difference in summer and 3 hours in winter, constitutes a significant argument for setting up offshore activities in Mauritius.

Quality Infrastructure
‘Smart’ buildings and industrial parks equipped with high-speed connectivity are complemented by a well-maintained road network and a highway connecting the airport in the south to the northern part of the island.

Team of Modero

Director

Nicolas Herbeault

Director and founder of Modero.
Former consultant at PricewaterhouseCoopers France,
Nicolas has 15 years of experience in the BPO and photo retouching field.

Our Teams

At Modero, we firmly believe in striving for perfection. The company’s performance relies on our human resources, which is why we have established criteria that each of our collaborators must meet to aim for perfection and combine team spirit with individual perspectives.

  • 100% of our operators are bilingual in English and French
  • Specific team training
  • Rigorous recruitment
  • Low turnover (2 to 5%)

#english #bilingues #forum #french

  • Active internal promotion policy
  • Willingness for exchange and dialogue
  • High responsiveness to workload increases

 

Quality and Price

Modero offers you one of the best quality/price ratios on the market
by employing qualified labor and using the most modern tools.

An Organization Based on Quality
  • Quality training is offered to all our operators, validated by testing procedures.
  • Highly qualified bilingual staff.
  • No more than 10 people per team managed by a team leader, assisted by a deputy and a quality manager.
Permanent Control

To meet your requirements and objectives:

  • Tools to measure in real-time our service quality, that of our operators, and our results.
  • A demanding quality charter.
  • A rigorous ethical charter strictly adhered to.

Contact us